Privacy Policy

 

 

 

 

1.Introduction

 

Broadlink Co., Ltd. ("Broadlink," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart home products, mobile applications, websites, and related services (collectively, the "Services"). Please read this policy carefully.

 

 

 

 

2. Information We Collect

 

We collect information that you provide directly to us, as well as information automatically collected through your use of our Services.

 

Personal Information: This may include your name, email address, phone number, shipping/billing address, and account credentials when you create an account, make a purchase, or contact support.

Device Information: We collect data from your Broadlink smart devices and connected appliances, such as device status, usage patterns, operational logs, sensor data (e.g., temperature, motion), and device identifiers.

Automatically Collected Information: When you access our Services, we may collect your IP address, browser type, operating system, referring URLs, device information, pages viewed, and the dates/times of your visits.

Location Data: With your consent, we may collect precise or approximate location data from your mobile device or IP address to provide location-based services (e.g., geofencing for automation).

 

 

 

 

3. How We Use Your Information

 

We use the collected information for purposes including:

To provide, maintain, and improve our Services.

To process transactions and send related information.

To personalize your experience and offer tailored product recommendations.

To communicate with you, including sending technical notices, security alerts, and support messages.

To detect, prevent, and address technical issues, fraud, or illegal activities.

To comply with legal obligations.

 

 

 

 

4. Information Sharing and Disclosure

 

We do not sell your personal information. We may share information in the following circumstances:

With trusted third-party service providers who assist our operations (e.g., cloud hosting, payment processing, analytics), under strict confidentiality agreements.

If required by law, regulation, or legal process.

To protect the rights, property, or safety of Broadlink, our users, or the public.

In connection with a merger, acquisition, or sale of assets, with notice to you.

 

 

 

 

5. Data Security

 

We implement reasonable administrative, technical, and physical security measures designed to protect your information. However, no electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

 

 

 

 

6. Your Rights and Choices

 

Depending on your region, you may have certain rights regarding your personal information, such as:

Accessing, correcting, or deleting your data.

Opting out of marketing communications. Withdrawing consent for data processing (where applicable).

You can manage your preferences through your account settings or by contacting us.

 

 

 

 

7. International Data Transfers

 

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

 

 

 

 

8. Children's Privacy

 

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

 

 

 

 

9. Changes to This Privacy Policy

 

We may update this policy periodically. The updated version will be posted on our website with a revised "Last Updated" date. Your continued use of the Services constitutes acceptance of the updated policy.